★ Shipping Policy
★ How long does it take for my order to arrive?
- Total delivery time = Processing time + Shipping time
★ Processing Time
- The average processing time is 3 ~ 7 business days.
- Depending on the product type, the average processing time may take +7 days.
★ Shipping Time
- US (United States) Shipping Time : 7 ~ 14 business days
- Other Countries Shipping Time : 10 ~ 20 business days
★ How much does shipping cost?
- Free shipping for orders over US$60
- Otherwise, a fee of US$5.99 ~ 10.99 applies.
- Note : The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.
★ Where can I find my tracking number?
- Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this ‘‘Order Tracking Link’
★ My order status says "delivered" but I haven't received it.
- Please reach out to us at support@auvnua.com.
★ Do I have to pay VAT? (Only applicable for EU customers)
- Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.
★ Do I have to pay customs duties and taxes?
- Customs duties for international shipments are the responsibility of the customer and vary from country to country.
★ Delivery Unavailable Area
- We ship to most areas of the world, but there are some areas where shipping is not possible. The shipping unavailable areas are some areas in each continent and American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Hawaii, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Shipping to these areas is difficult due to logistics, customs, and tariffs issues. We apologize for any inconvenience.
- Total delivery time = Processing time + Shipping time
★ Processing Time
- The average processing time is 3 ~ 7 business days.
- Depending on the product type, the average processing time may take +7 days.
★ Shipping Time
- US (United States) Shipping Time : 7 ~ 14 business days
- Other Countries Shipping Time : 10 ~ 20 business days
★ How much does shipping cost?
- Free shipping for orders over US$60
- Otherwise, a fee of US$5.99 ~ 10.99 applies.
- Note : The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.
★ Where can I find my tracking number?
- Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this ‘‘Order Tracking Link’
★ My order status says "delivered" but I haven't received it.
- Please reach out to us at support@auvnua.com.
★ Do I have to pay VAT? (Only applicable for EU customers)
- Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.
★ Do I have to pay customs duties and taxes?
- Customs duties for international shipments are the responsibility of the customer and vary from country to country.
★ Delivery Unavailable Area
- We ship to most areas of the world, but there are some areas where shipping is not possible. The shipping unavailable areas are some areas in each continent and American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Hawaii, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Shipping to these areas is difficult due to logistics, customs, and tariffs issues. We apologize for any inconvenience.
